FAQ
Frequently Asked Questions
How long does Floranhyc take to process an order?
Orders are normally prepared within 1–3 business days after successful payment confirmation.
Processing time is separate from the shipping/transit period.
Where do you currently ship?
Our current Standard Shipping options apply to eligible addresses within the United States.
How much is shipping?
For eligible U.S. orders:
Orders below $39.00 USD:
$2.99 USD Standard Shipping
Orders of $39.00 USD or more:
Free Standard Shipping
How long will delivery take?
Standard Shipping is estimated to take 10–20 business days after dispatch.
Delivery times are estimates. Carrier delays, severe weather, public holidays, transportation interruptions, address problems, and other logistical circumstances may occasionally affect delivery.
How do I track my order?
When tracking is available, shipment information will be provided after the order has been dispatched.
It may take additional time for the carrier's system to display the first tracking event.
What should I do if my order is delayed?
If your tracking information has not changed for an extended period, contact:
Please include your order number so that we can review the shipment.
What if my package appears to be lost?
Contact our customer service team. We will review the available tracking and shipment information and assist with an appropriate next step.
A reasonable delivery inquiry will not automatically be rejected solely because a carrier's tracking system shows a particular status.
What is your return period?
Eligible merchandise may generally be returned within 30 calendar days after delivery.
The item must meet the conditions described in our Return & Refund Policy.
Who pays return shipping?
For an eligible preference-based or change-of-mind return, the customer is generally responsible for return shipping costs.
If merchandise arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution without additional return cost to the customer.
When will I receive my refund?
Once an approved return has been received and inspected, an eligible refund is generally issued to the original payment method within 5–10 business days.
Your financial institution may require additional time to post the refund.
Can I cancel my order?
Contact service@floranhyc.com as soon as possible.
We will make reasonable efforts to assist if the order has not progressed too far through fulfillment. Once dispatched, cancellation may no longer be possible.