PRIVACY POLICY
Privacy Policy
This Privacy Policy explains how Wuhan Baiyi Youxuan Technology Co., Ltd., operating Floranhyc, may collect, use, share, and safeguard personal information when customers use our website, make purchases, or communicate with us.
1. Information We May Receive
Depending on your interaction with Floranhyc, we may collect:
- Name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address;
- Order and transaction information;
- Products purchased or viewed;
- Customer service communications;
- Device and browser information;
- IP address;
- Website usage information.
2. Payment Data
Payments may be handled by third-party payment providers made available during checkout.
Complete card credentials may be processed directly by those providers rather than stored by Floranhyc.
3. How We Use Information
Personal information may be used to:
- Process and confirm purchases;
- Arrange order fulfillment;
- Coordinate shipping and delivery;
- Provide order and tracking communications;
- Respond to customer questions;
- Handle returns and refunds;
- Maintain transaction records;
- Detect suspected fraud or misuse;
- Improve website operation;
- Meet applicable legal obligations.
Where permitted, we may also send promotional communications. Customers may unsubscribe using the option included in applicable marketing emails.
4. Cookies and Similar Technologies
Our website may use cookies and related technologies to maintain website functionality, remember user preferences, understand website usage, support analytics, and provide advertising functionality where applicable.
Your browser may provide options for controlling cookies. Blocking certain essential cookies can affect website functionality.
5. Service Providers
We may share information with providers that help us perform business functions, including:
- Payment processors;
- Website and hosting providers;
- Fulfillment partners;
- Shipping and logistics companies;
- Analytics providers;
- Fraud prevention providers;
- Customer support services.
Information is shared only as reasonably necessary for these services or as otherwise permitted by applicable law.
6. Legal and Business Disclosures
Information may be disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, investigate fraud, protect legal rights, or address security concerns.
Information may also be transferred as part of a legitimate corporate transaction or restructuring where permitted by law.
7. Retention
We retain personal information for periods reasonably necessary for the purposes for which it was collected, including order processing, customer service, recordkeeping, fraud prevention, dispute resolution, and legal compliance.
8. Data Security
We use reasonable technical and organizational measures intended to protect personal information under our control.
No electronic storage or internet transmission system, however, can be guaranteed to be completely secure.
9. Privacy Rights and Requests
Depending on applicable law and your location, you may have certain rights concerning eligible personal information, such as requesting access, correction, or deletion.
Requests may be submitted to:
We may request reasonable verification before completing certain privacy requests.
10. Children's Information
Our website is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe information concerning a child has been improperly submitted, please contact us.
11. Policy Changes
We may update this Privacy Policy when our services, practices, or legal requirements change.
The current version will be published on this page.
12. Privacy Contact
Wuhan Baiyi Youxuan Technology Co., Ltd.
Room 501, 5th Floor, Building 45, Chulang Chuangyu, Qingling Innovation Industrial Base (Wuhan University Science Park), No. 77 Qingling Avenue, Qingling Subdistrict, Hongshan District, Wuhan City, Hubei Province
Email: service@floranhyc.com
Phone: 027-87176295