Return & Refund Policy
Return & Refund Policy
This policy explains the conditions and process for requesting a return or refund from Floranhyc.
1. Return Period
Eligible merchandise may be returned within 30 calendar days after delivery.
The delivery date shown by the applicable carrier or delivery record may be used when determining the beginning of the return period.
2. Eligible Return Condition
For a standard preference-based return, merchandise should generally:
- Be unused and unworn, where applicable;
- Remain in its original condition;
- Include original packaging;
- Include original accessories or components, where applicable;
- Be supported by sufficient information to identify the original purchase.
Items materially used, altered, damaged after delivery, or returned incomplete may not qualify for a standard preference-based return.
3. How to Request a Return
Please contact us before returning a product.
Send your request to:
Please include:
- Order number;
- Product being returned;
- Reason for requesting the return;
- Photos or videos where relevant.
Our customer service team will review the request and provide instructions if the return is approved.
4. Return Address
Do not automatically send merchandise to our registered company address.
The appropriate return location may differ according to the product and fulfillment arrangement.
After your return has been approved, our customer support team will provide the appropriate return warehouse address and instructions.
5. Change-of-Mind Returns
For eligible returns resulting from a change of mind, personal preference, or another reason not caused by our error, the customer is generally responsible for return shipping costs.
Original shipping fees, where applicable, are generally non-refundable unless required by applicable law or the return resulted from our error.
6. Damaged, Defective, Incorrect or Misdescribed Products
If you receive merchandise that is:
- Damaged;
- Defective;
- Incorrect; or
- Materially different from its description,
contact service@floranhyc.com.
Please provide your order number and appropriate photographs or videos.
After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, approved return, or another reasonable resolution.
When the issue is confirmed to have resulted from damaged, defective, incorrect, or materially misdescribed merchandise, the customer will not be required to pay additional return shipping costs to resolve the issue.
7. Refund Processing
Once an approved return has been received and inspected, an eligible refund will generally be issued to the original payment method within 5–10 business days.
Banks and payment providers may require additional processing time before the credit appears.
8. Questions About a Refund
For refund assistance, contact:
Email: service@floranhyc.com
Phone: 027-87176295